Despite my previous post “LinkedIn Policy Is Guilty Until Proven Innocent” being only three weeks old, it’s already climbed to be the third most viewed post I’ve written to date. I guess the perceived injustice of LinkedIn’s policy on discussion posts and spam touched a nerve with many. It should, if you actively post discussions to groups.
Many people asked me where on LinkedIn’s website they could read about this policy. I tried to find it before I wrote that post and couldn’t. All I had at the time was private correspondence between me and LinkedIn Support, as well as what other have shared (also correspondence).
You can read about other users’ experience with this policy in a LinkedIn forum: http://community.linkedin.com/questions/573/why-are-my-updates-all-submitted-for-review-now.html
While the above link illustrates that users have been impacted by this policy, it’s still just a forum. It’s not something “official” from LinkedIn. Therefore, I’ve decided to share correspondence that I received from LinkedIn, because I feel it’s important to back up my criticism of their policy with something factual.
Here’s my polite request to LinkedIn support asking if they could provide me with a URL on their site that specifically talks about this policy:
LinkedIn has a tendency to use canned responses. I guess that’s understandable given the amount of messages they receive. This didn’t tell me anything I didn’t already know from their other correspondence. It also didn’t give me a URL, which is all I wanted. Here’s what they had to say:
In a final attempt, I asked them once again for a link or URL they could point me towards which specifically details this new policy. Sadly, they hide behind a generic user agreement and apparently do not address this specific policy on their site.
So at the end of the day, LinkedIn is a free site. You’re not forced to participate. They get to make the rules. If you don’t like them, that’s your problem not theirs.
But, that doesn’t mean I have to be silent about an unfair policy that treats its users as guilty until proven innocent. If you share these feelings, let LinkedIn know how you feel by contacting them directly through their site. You can also help spread the word by sharing this post and the original post this links to. And if you disagree, that’s fine too. You’re still innocent until proven guilty in my eyes. ;-)