In a previous post, I called-out Klout for having a lack of transparency with their formula for measuring digital influence. I had several questions for Klout, which were asked in another blog’s comment section (that blog featured a Q&A with a Klout executive) as well as two emails sent through their website. Frustrated by a lack of response, I took my concerns public by posting my own blog post on the subject. In that post, I did promise that I’d share their response if there was one . . .
On October 22, 2010, I had sent them a message asking 9 specific questions about how Klout accesses your LinkedIn and Facebook accounts, how it accounts for your privacy settings, your connections’ privacy settings, and some of the additional features on those sites (groups, Q&A, likes, etc., some of which might also be private).
A response arrived a mere 75 days later (that’s only 10 weeks and 5 days) with an apology for the delay and this simplified answer:
LinkedIn: Klout recognizes the total absolute number of LinkedIn connections that you have and the likes and comments on status updates. We do not recognized LinkedIn events or groups at this time but we will continue to build out our algorithms to encompass all the interactions on a network.
Facebook: Yes, if your Facebook is private and you have authorized Klout, then we will take into account the interactions you have with your friends even if you change your privacy settings to make certain content available to only certain users.
While I didn’t expect them to answer with great detail, I was pleasantly surprised the response went further than a simple “check our FAQ page” (although they did suggest that). I was certainly disappointed it took so long for Klout to respond.
Has it changed my opinion of Klout? Not really. I still believe it’s a good, initial “line in the sand” for measuring social media influence; it’s not perfect, but it’s a start. I still feel Klout projects some level of arrogance when it comes to interacting with users. Would you find a 75 day delay acceptable when interacting with a company, especially one involved with digital and social media?
What’s been your experience to date with Klout? Has your opinion changed positively or negatively the more you’ve used it?